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WAP Holidays Limited Your Happiness is Our Priority! |
Dear Guest, We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey without any misunderstandings between the tour escorts, the company and you at any time. You are required to read, understand and accept all the terms and conditions, before you have registered yourself/family/friend for any of our tour. |
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Prices All prices are in New Zealand dollars and includes 12.5% Goods and Services Tax. Prices are valid upto 30th April 2010. |
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Child Prices Kids less than 2 years are free of charge on overnight tours if not occupying a seat and sharing existing bedding. Children ages between 2-11 years inclusive are charged half the price of an adult. Lunch prices for children are half of the adult price. Child prices for overnight tours including accommodation and transport (including airfare, if any) apply to children 2 -11 years inclusive. Child prices are available on application. |
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Minimum Passengers per tour To cover our costs we need minimum 12 passengers to confirm the booking in order to perform the following tours; 9 days of Amazing NZ, 12 days of Splendid NZ and 16 days of Grand NZ. Further we need minimum 2 passengers to confirm the booking for any other tour mentioned on our website. |
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Jurisdiction All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be subjected to Auckland, New Zealand. Jurisdiction only. |
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Scope of Activity We are basically travel and holiday organizers only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches, etc. or any hotel or restaurant, other facility or services mentioned. We also do not own or control any Hotel, Restaurant, Transport or other facility or the services mentioned. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select but do not have any control in running them. Thus, we are not responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process. It is imperative that all the passengers who are joining any of our tours, shall abide by and strictly comply and observe all the terms and conditions laid down herein. |
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Meals There is a pre-set menu for meals as per the tour program. Packed meals would be served at some places. The type of meals is clearly indicated on our website or any other printed material by WAP Holidays Ltd... Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for any particular guest, except to the extent mentioned in the brochure and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so. In the event of the tour participant missing any meal due to any reason, no claim can be made by the participant thereafter, for the meal he/she has missed and not utilized. |
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Hotels/Room Since most of the time, you will be out for sightseeing, we have taken care to select hotels, which are comfortable for you. Most of the rooms have a private bath or shower and they shall be located in the center of the city or away from the center of the city. Air-conditioning, central heating and other facilities are solely at the hotelier's discretion, depending upon factors such as weather conditions, local systems, tour type, etc. Accommodation is generally provided on Twin sharing bases. For all tours, accommodations in the hotels are made in standard rooms only (as per the tour itinerary).Guests will have to abide by the check-in and check-out time of the respective hotels. All baggage and personal effects shall be at all times and in all circumstances, the responsibility of passengers. WAP Holidays LTD will not be responsible or liable for any loss of such baggage and personal effects during the tour Laundry, telephone, mini bar, alcohol, beverages and food not on the menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional items will be charged separately to the Guest before leaving the hotel, ship/cruise or restaurant by the concerned authority. Such charges for additional items are payable by passengers alone and the Company will not be liable for the same. |
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Coaches / Buses There is a strict no smoking, alcohol and eating policy in the buses. If passengers are carrying any high value items on the coach, Company advise you not to leave them behind when you leave the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. WAP Holidays Ltd will not be responsible or liable in case of loss of any items from the coach. Baggage insurance is recommended. Any damages caused by you to the coach during the travel shall be payable by you and the company will not be liable for the same. |
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Cancellation All bookings for airlines/hotel accommodation/ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are not released within the mentioned time frame. If the guest desires to cancel the tour due to any reason; they shall make an application in writing to that effect, along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges given below: Zero to 5 days before departure date 100% 6 to 15 days before departure date 60% 15 to 30 days before departure date 30% More than 30days before departure date 10% |
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Complaints or Grievances If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour manager, to enable the Company to take up the matter with the independent contractor. Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof. The Company reserves the unconditional right to refuse a booking/terminate a guest on tour in event of unreasonable behavior at any time. |
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Privacy of Information We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company. |
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Notification of Changes The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. |
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Please note The mentioned Terms & Conditions on the site are, but not limited to text mentioned. |
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